SHIPPING & RETURNS

All orders will be processed within 24 to 72 business hours (excluding Weekends and Holidays) For customers that request express shipping options (3 Day, 2nd Day, and Next Day Air): These orders will be processed within 24 business hours (excluding Holidays, Weekends and Fridays after Noon PST). Please also keep in mind that weekends (Saturday and Sunday) do not count as business days. All shipping days are based on business days.

We do offer USPS shipping options but please note that for express options, it is going to be faster and more reliable to choose UPS. We do not take packages to the post office every day and USPS does not guarantee delivery within specific times.

Note: Please keep in mind that this is based on product availability, we will contact you if any items are not readily available for further information from you. Also, keep in mind that if an order is received after UPS pick up, it will be processed for shipment on the next business day.

Important International Shipping Information! For our international customers, shipping on the website is via UPS. We have determined this to be the most reliable method of shipping internationally. If you wish to use another shipping method please contact us to place your order and get estimates on shipping. You can call us at +1-702-474-2991 or fax an order to +1-702-474-4088.

Please note that we are not responsible for customs or duties.
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
P.E.S., Inc. does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
We regret that we cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
For more information regarding your country’s custom policies, please contact your local customs office.

For all customers: Our normal business hours are Monday through Friday, 9 am to 6 pm Pacific Standard Time. If you have any questions, please email by clicking here or call us at 702-474-2991 or 800-339-6953(US only).

Returns, Refunds, & Exchanges: P.E.S. Electrodes & the P.E.S. Power Box carry a 30-day warranty on parts and labor, with a receipt. Power Boxes, only, may be returned within 30 days of purchase, subject to a 15% restocking fee, if dissatisfied. Videos, and, due to their personal nature, all Electrodes & the items from the Accessories catagory are non-returnable. No Refunds, Returns, or Exchanges will be accepted on P.E.S. Electrodes or Accessories. If you have any questions, please email by clicking here or call us at 702-474-2991 or 800-339-6953 (US only). Do not send in any repairs or returns without first contacting customer service for an RMA (Return Merchandise Authorization) number.